Shipping policy
SHIPPING POLICY
At LISA VIREL, we are pleased to offer FREE SHIPPING WORLDWIDE ON ALL ORDERS, with no minimum purchase required.
ORDER PROCESSING
Orders are typically processed within 1–3 business days after your order has been successfully placed and payment has been confirmed. Orders placed on weekends or public holidays will be processed on the next available business day.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.
SHIPPING TIMES
Estimated delivery times after dispatch are:
Australia: 5–10 business days
United States & Canada: 7–15 business days
United Kingdom & Europe: 7–15 business days
New Zealand: 7–12 business days
Other International Destinations: 8–20 business days
Please note that delivery times are estimates only. Delays may occasionally occur due to customs processing, local postal services, weather conditions, public holidays, or other circumstances outside our control.
FREE WORLDWIDE SHIPPING
We provide free standard shipping on every order worldwide. There is no minimum order value required to qualify for free shipping.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order. Please review your shipping information carefully before completing checkout.
If you notice an error in your shipping address, contact us as soon as possible at support@lisavirel.com. Once an order has been processed or dispatched, we may not be able to modify the delivery address.
CUSTOMS, DUTIES & TAXES
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. Where applicable, these charges are determined by local authorities and are the responsibility of the customer unless otherwise stated at checkout.
LOST OR DELAYED ORDERS
If your order appears to be significantly delayed or you experience an issue with delivery, please contact our customer support team at support@lisavirel.com. We will assist you in reviewing the available tracking information and resolving the issue where possible.
CONTACT US
For any questions regarding shipping or your order, please contact:
LISA VIREL – MADE TO BE REMEMBERED
Email: support@lisavirel.com
Phone: +61 400 464 142
Address: 6 Macorna Street, Frankston VIC 3199, Australia